Bell Industries / Indiana ESC Support Site Thursday, October 24, 2019  
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Help Desk

Bell Tech.logix can provide Help Desk services to your institution.

Contact Center

Bell Tech.logix Contact Center is open 24 hours, 365 days a year. Our highly trained staff will get you answers quickly, so you can get back to business.

Why Call Bell?
  • We are a solution provider for general and custom software requirements.
  • We customize our services to fill in the gaps in your oganizations support infrastructure.
  • Our support saves you time, and allows you to focus on your core business.
Key Services:
  • Our dedicated infrastructure provides support beyond the analyst. We can supplement your existing help desk, or we can be your sole help desk support staffed with Bell Industries professionals.
  • For each incoming call a ticket is created. Our professionals use ARS Remedy call-tracking software to assure that service is completed in a timely manner.
  • We can help you establish metrics you find important for call types, tracking, and resolution.
  • Bell provides a suite of performance reports and detailed monthly billing statements.
Supported Products:
  • Microsoft Office including Word, Excel, PowerPoint, Outlook, Access and Schedule
  • Microsoft Operating Systems including DOS, Windows and Windows NT.
  • A wide range of other software title from Adobe, Lotus and more.
Pre-Paid Call Packs of 1000 incidents can be purchased starting at $14,000 . Pricing can vary based upon hours of your operation and number of applications supported.



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